RPA (robotic process automation) is the automation of repetitive and rule-based tasks that are performed by people.  

According to Gartner, “RPA may provide quick relief as a noninvasive form of integration. However, processes are not always simple, routine, repetitive and stable. They may be long running, and they often involve intelligent automated decision making and optimisation. The real challenge — to scale beyond the initial few low-hanging fruits of routine processes — cannot be solved by a single tool or with siloed strategies.”

By using RPA, businesses can simplify work and achieve more in less time.  And it all happens while freeing employees to focus on more meaningful work.

Every business can benefit from RPA, however here are three signs that a business needs it sooner rather than later:

1. They have employees working across different systems and moving information between them – RPA can streamline this process for the employees.

2. The business has a lack of integrations between systems resulting in poor customer satisfaction and poor operational efficiency – RPA can help integrate between systems

3. Many of the tasks require compliance and auditability – RPA can serve as a tool to test and audit