A major cruise travel retailer business was looking to grow rapidly from £30m turnover to £40m in a single year, but were hitting operational issues and inefficiencies.

Cognitive Flow introduced RPA to the business and automated processes in their office such as invoice matching and inbox management.

The company could continue to grow in a stable and focused manner with new processes that were fit for purpose for their new size and shape.

A global business had a large team of people loading data loaders onto a system. This was massively error-prone and the team struggled to load the data quickly enough.

Cognitive Flow introduced RPA to the business and absorbed the complexity of what needed to happen to the data by integrating with their system.

Error rates were reduced massively, the process was stabilised and the customer experience was not impacted.